Vienna, VA – August 28, 2017 – MicroHealth, LLC is pleased to announce our certification in ISO 20000-1:2011. ISO 20000-1 is an international IT service management standard that enables organizations to align their processes with the needs of the business, customers and international best-practices. First released in 2005 (and updated in 2011), the ISO 20000-1 standard consists of two core elements, which combine to help organizations achieve these goals. Part one is a formal specification covering IT service management, while part two consists of a code of best practice describing service management processes within the scope of ISO 20000-1.
Before 2005, there was no way for IT organizations to prove their working knowledge and compliance of Information Technology Infrastructure Library (ITIL) recommendations. Conceived to fill this gap, the ISO 20000-1 standard was initiated by two organizations, itSMF (IT Service Management Forum) and BSI (British Standards Institution), and is modeled upon the principles of ITIL.
“The ISO 20,000-1 standards were a perfect fit for MicroHealth as we took our information technology services to a new level. Incorporating realistic metrics helped our company make changes that improved our effectiveness.”-Page McNall
The certification was achieved through the dedication and hard work of the MicroHealth team and was declared ISO 20000-1 compliant by the Foundation for Policy and Governance which provides ISO certifications.
About MicroHealth, LLC:
MicroHealth provides customers with the right information to promote better decision-making to improve our Nation’s health and wellness. We harness the combined knowledge and expertise from our seasoned team of health professionals, researchers, informaticists and technolo¬gists who specialize in health information management and technology. We are a Center for Veteran Enterprises (CVE) Service Disabled Veteran Owned Small Business (SDVOSB) and Small Business Administration 8(a) firm with process maturity appraised at CMMI-DEV Level 3, CMMI-SVC Level 3, and certified in ISO 20000-1:2011 and ISO 9001:2015. Recognized for our commitment to uncompromised service quality, MicroHealth is a two-time American Business Stevie and two-time International Business Stevie Award winner. We also are named one of Inc. Best Workplaces in 2017 and a two-time Inc. 5000 Fastest Growing Company.