Business Process Reengineering Plan

By Frank Tucker | Jan 20, 2023

Today’s economy is far more dynamic than decades ago. Organizations must embrace changes and new technology and turn them into advantages to thrive. Enter the business process reengineering (BPR) plan.

What Is a Business Process?

A business process is a set of activities that organizations conduct to produce a specific outcome. In other words, these are the steps needed for goods production or service delivery.

Business process reengineering involves reimagining and transforming current processes to gain measurable improvements in service delivery or products. The goals can include cutting costs, enhancing quality and boosting efficiency.

Benefits of Business Process Reengineering for Governmental Health Care Providers

There are numerous benefits to designing and implementing a BPR plan for a governmental health care agency, such as:

  • Higher efficiency: Reduce or eliminate time-consuming manual processes and redundancies.
  • Versatility: Adjust faster to regulatory changes and advanced technology.
  • Improved information access: Enable changes to speed up communication and task completion.
  • Better service quality: Capture employee and patient feedback for continuous improvement and better outcomes.
  • Stronger compliance: Scrutinize your processes to find gaps and close them to mitigate risks.

7 Steps to a Successful Business Process Reengineering Plan

A proven sequence ensures you’ll get the best results for your time and resource investment.

1. Prepare and Coordinate

Secure buy-in from decision-makers by explaining a BPR plan’s importance and long-term benefits. Once they’re on board, funding and approvals come easier. Coordinate an implementation team before approaching management to demonstrate commitment and expertise.

2. Determine the Target Processes

Brainstorm the processes your team thinks are candidates for measurable, positive change. Clearly define the process steps to understand the internal controls and outcomes. Doing so preserves process integrity and supports easier implementation.

3. Leverage Information Technology

Harness the power of advanced IT solutions like automation and analytics. These tools are crucial to executing a BPR plan and implementing dramatic changes successfully. Involve your organization’s IT professionals in decision-making since they’re most familiar with your agency’s technical position and needs.

4. Train and Adapt

Introduce changes to a small group of users to train them and test the process’s functionality. Their insights can tell you what’s working and what’s not. Use their responses to fine-tune the BPR plan and train them as ambassadors who can teach others.

5. Empower Employee Adoption and Feedback

Get effective results by allowing employees to have input into the plan and the processes it affects. You should also clarify why your organization needs the program and what you hope to accomplish. When employees feel heard and understand the reasoning, they’re more likely to embrace the changes and suggest improvements.

6. Implement It During Normal Operations

Implement your BPR in phases to prevent operations from undue disruption. Once the team is familiar and comfortable with a new process, you can start implementing the next one. Confirm all technical aspects are working correctly before launching to reduce frustrations and setbacks.

7. Adjust and Improve

Ensure your plan maintains the flexibility to evolve. Dynamic business or economic shifts require a BPR plan capable of expanding to new processes and adjusting existing ones to keep pace.

Contact MicroHealth for Help Reengineering Your Health Care Business Processes

MicroHealth is an experienced, veteran-owned company providing IT services for governmental health care organizations. Our team includes many health care professionals with first-hand clinical experience, including doctors, nurses and practice administrators. When you partner with us, our experts help you design and implement custom BPR solutions.

Discover more about our services and contract vehicles or contact us online for additional information.


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