Written by Diamond Gross
Business Process Reengineering (BPR) is a way of making changes in the structures and process that make up a business environment. Factors such as technology, human labor and the organization as a whole are involved in the whole process. Technology is crucial in making sure the automation of the business is possible. The advantage of automating a business is that it can be conducted from anywhere in the world and encourage flexibility in production. Technology is still responsible for enabling quicker delivery of services and products to customers. In general, the whole process of BPR makes the business advance to a completely new level with better effectiveness in the way work is delivered.
Understanding Business Process Reengineering
The economy as we know it today is more aggressive than decades past. If a business owner is not ready to embrace any changes, then it will be hard to keep up with the ever-changing business environments. With reliance on the internet and other business automation processes, it is now hard for those businesses who don’t embrace them to prosper. We live in a world where clients are always looking for a company that can easily deliver on their promises. They are tired about the different companies that always promise to deliver, but still fail in the end. Here are some brief definitions of reengineering and process:
- Reengineering is the overall rethinking and radical change in the business processes in order to achieve impressive improvements in the service and product delivery. It is also involves improving the costs, service, speed and quality of the services and products from a business entity.
- Process is the set of activities designed to help a business to produce a certain desired type of output for the clients or a market as a whole.
Applications of Business Process Reengineering Plan in an Organization
It seems like many people find that the BPR is inevitable. It has become an integral part of the business to ensure that they get to learn and change based on the different business needs in their environment. Here are the top applications for using the business process-reengineering plan:
- The BPR is known to empower the workers in any business environment. It gives the workers the ability to easily work and deliver on the company objectives. The BPR aims at making sure the workers receive the best tools and the right training in order to deliver on their responsibilities.
- Provision and dissemination of information are crucial when it comes to communication in the business. The BPR plan helps to provide the information the workers need in order to work effectively. The information systems in a business should be created to provide the information whenever needed by the workers.
- Workers will only deliver the business objectives only when they have the right training. Providing new tools without proper training will seem to be a waste of time and resources. The BPR plan provides for a training session where the workers have to be trained for the new business environment.
- New methods on how to run the business can go a long way in helping in reducing the unproductive time in the business environment. The BPR plan aims at involving workers to work effectively in providing their services to the business. If the workforce is not organized, it is easy to find a business, having more workforce that is just idle.
- Many people do not love the idea of manual record keeping. It just takes a lot of time in terms of storing and retrieving it. The BPR plan aims at reducing all these burdens in a business. If the burden of record keeping is eliminated, the workers can use the extra time on other work related objectives. In addition, it makes the service delivery process easy.
- We live in the world where every process is trying to eliminate the paper procedures. Paper processing is essential, but if it is not handled well, it is easy to misplace some papers in the process. It is also hard to move the papers from one place to another.
The Objectives of Business Process Reengineering Plan
Whenever a person or a business is willing to implement a business process reengineering plan, they have the following objectives in mind.
- Increasing production speed for a company. The BPR has the objective of making sure that the business can now improve its production time. If the company was taking a whole day to finish a product, the time should now be reduced to half a day or less. The company can now produce more products in less time.
- Elimination of customer complaints at all costs. The business needs the customers in order to stay in business and for this reason, they will try as much as possible to keep the customers happy at all times. If the customers are happy, they can easily refer other clients to the business in order to enjoy the same services or products
- Providing flexibility to the business. With the help of BPR plan, it is now possible for a business to adapt easily to any changes in the market. Some businesses fail easily to recover when there is a problem or a market shift. The business should have the capability to rise to the occasion even if there are market shifts.
- Improvement in service and product quality. Quality services and products will obsess many customers. They want to feel the value for their money. A number of processes that are implemented by the BPR plan control the level of quality. These processes work in combination with the new technology in order to improve on the quality of service and products production.
When the BPR plan objectives are combined with a hardworking workforce, the results will be quite amazing. It is the more reason why people have found the use of the BPR as the best way to ensure that the business achieves its goals.
Stages of a Business Process-Reengineering Plan
The BPR plan has to begin somewhere. The phases of developing a BPR plan are what can make it as strong as possible as ever. Here are the phases of developing a BPR plan.
Step 1: Process Preparation and Coordination
There is the need to explain the need and importance of having a BPR plan to the management. They need to understand the importance and what the long-term effects on the business area. Without winning the hearts of the management team, it will be hard even for them to approve funds for developing the plan in the first place. It is still during this process that an implementation team has to be identified.
Step 2: Selecting the processes for the BPR plan
This step can take around 7 weeks depending on the different type of organization too. The step involves the BPR team and the consultants. The step aims at identifying the top processes that should be used in making a realizable change. These processes will drive the business to its excellence. There is the need to take time and do enough consultations in order to find the best processes. The characteristics of every process should be clearly defined in the processes. The clear boundaries will make it easy on the implementation process.
Step 3: Technical Design of the BPR plan
At this stage, it is time to learn about how you will automate the whole business processes that you have created in step two above. Implement different types of automation processes based on what your business needs. Sometimes, you will have to redesign and remodel different types of processes. These models have to be implemented using the correct technical designs or else the whole BPR plan will not work easily. There is the need to involve IT experts in this step. They understand the different working processes of the technical requirements. They can troubleshoot where possible.
Step 4: BPR adjustment and Training
All the processes have been identified and the technical designs created. It is now time to adjust the BPR plan. Several consultants who have gone through the plan and found some weaknesses might recommend these adjustments. Once the adjustments have been made, the workers will now have to undergo special training on how to handle the new processes. This is where you need the process coordinators and trainers to help with the project implementation. The trainers are people who are well versed with the new systems and they know how exactly they operate. This will help them to pass on meaningful training to the staff.
Step 5: Employee Empowerment and Management of Changes
It is important for the management team to work together with the workers in order to yield the best results. Sometimes the workers are likely to have some resistance to the introduction of new processes. There is the need to explain to them the importance of having such new processes for the business. Once they learn about the importance, it is easy for them to follow the same suite of promoting the new processes. Empower the employees by providing several opportunities for them to air their views about the new BPR plan.
Step 6: Introducing the processes into the business operation hours
There is the need to identify the best way on how to implement the new processes without affecting the business operations. Some businesses might come to a complete standstill simply because they are trying to implement a new system. The slow working processes should be replaced with a gradual to avoid the business losing some of its business operation hours. Ensure that all the technical aspects of the BPR are working properly before the implementation process can start. It can be quite embarrassing when you try to run several processes and they all seem to hit a dead end.
Step 7: Improvement of the BPR plan
The BPR plan has to be improved over time as the business needs will always change after some time. When the business needs change, it is crucial to the BPR plan to adjust to the new needs. It should easily come up with ways on how to keep the production speeds, high even when there are changes. The plan should be intelligent to involve more processes in the future.
Duration and Implementation cost of a Business Process-Reengineering Plan
The BPR plan is not a time consuming process. In most cases, the project can be implemented between 6 to 10 months. The duration for implementing the plan will also depend on the type of business. There are those businesses that might want more processes while others might need fewer processes. Different businesses will also have different requirements for implementing the BPR plan.
When it comes to cost, many organizations are always looking for ways on how to minimize on the rates. The BPR plan is meant to reduce the costs of running the business not to make it worse. We expect that the cost of running the BPR plan itself, it will be lower. However, the cost of implementation will depend on the number of things that have to be implemented by the plan. If they are many options, then expect that more money will be used in implementing the plan. Most BPR plans aim at reducing the number of processes that the plan has to run in order to minimize also on the amount of money a person has to spend.
Before the implementation process can commence, it is crucial to have all the requirements in place first. Different BPR plans will have different requirements based on their business environments. Ensure that as an organization, you have all the requirements in place before proceeding to implement the BPR plan. The business should have set aside a good amount of money to help with the implementation process. The money will be used in buying all the necessary tools that the BPR needs in order to help with the implementation process. Sometimes training has to be done before the actual commencement of the implementation stage.